Vouchers/tickets
In that section all questions concerning vouchers will be answered.
Where can I redeem my voucher?
You can only redeem vouchers online by entering the voucher code (shown on the voucher) in the "Redeem voucher code" section.
Can I redeem a voucher and buy a ticket at the same time?
Yes, you can order as many tickets as you like on the welcome page of the ticket shop and redeem a ticket using the "Redeem ticket" function as well.
How do I get my ticket?
The ticket is sent to you as a print@home ticket or as a wallet. As a registered visitor, you can also view your order history under "Profile". Here you can download the ticket you have ordered as a PDF and print it out.
Payment was completed but I didn't receive an e-mail with my ticket. What is the reason for this?
Please check your spam/junk mail/unknown folder if you do not receive an e-mail after payment has been completed successfully.
Can I buy tickets or redeem vouchers for other people?
Yes, you can also buy tickets and/or redeem vouchers for others. After you have selected your tickets or the voucher code, you can personalise the tickets.
As soon as you have entered the other person's details and the order process is complete, the system sends an e-mail to the person for whom the ticket has been personalised. Within that e-mail the other person will receive a link under which the ticket can be downloaded.
As the person ordering the ticket you receive an additional invoice, if you have bought ticket.
We only have one e-mail address but we would like to purchase several tickets or redeem several vouchers.
No problem, you can redeem even several vouchers in your name for as long as the fair lasts! However, please make sure that all names of additional visitors are entered correctly.
Can I change the name on the ticket?
Unfortunately, this is not possible due to technical reasons.
How can I pay for my admission ticket online?
You can pay for your ticket online by credit card (Visa, Mastercard, American Express), by electronic debit and PayPal. It is currently not possible to pay by bank transfer or invoice.
When making a payment, how will I see that I am on a secure page?
You can check this by right-clicking "Properties". Here you will see that the ticket shop uses the secure https protocol.
Can I cancel my ticket?
Yes, as a registered visitor you can cancel your ticket via the visitor hotline by phone or e-mail. There the ticket will be cancelled and the purchase price automatically transferred back to you.
Please note that a ticket can only be cancelled if it has not yet been used to gain admission to the trade fair. Purchased tickets are not refunded after the trade fair.
Can I buy my ticket on site?
No, due to COVID-19 regulations all tickets must be purchased and personalised in advance.